IT service management (ITSM) software

Covers incident, problem, change, request, configuration and service-level management and connects these ITIL processes with AI support, a service catalogue and knowledge management.

The original source is already in English; its title is shown without machine translation.

View provider profile Serviceware

Taxonomic classification

Impact area: Enterprises and administration
Additional impact areas: Digital infrastructure
Challenge: Quality and speed
Purchasable solution: IT service management and ITIL processes
Delivery: ITSM software, AI agents, CMDB and self-service
Lifecycle: Implementation, service operations and continuous improvement
Source type: Curated
Source: Serviceware Originalquelle
Review status: Editorial review

The classification describes the content and its market position. It is not an endorsement of the provider or solution.